Privacy policy

Privacy Policy

Last Updated: 18.06.2026

Introduction

At Silver Scene ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, subscribe to our newsletter, create an account, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

Who We Are

Silver Scene

Website: www.silverscene.co.uk

Business Address: Silver Scene LTD

Unit 31, The Arcade

Broadmead

Bristol

BS1 3JD

Email: info@silverscene.co.uk

Telephone: 0117 9256789

For the purposes of data protection law, Silver Scene is the data controller responsible for your personal information.

Information We Collect/Information You Provide

We may collect personal information that you voluntarily provide, including:

Name
Billing address
Delivery address
Email address
Telephone number
Account login details
Order and purchase information
Communications and enquiries
Product reviews and feedback
Marketing preferences

Information Collected Automatically

When you use our website, we may automatically collect certain information, including:

IP address
Browser type and version
Device information
Operating system
Website usage information
Pages viewed
Referral sources
Cookie and tracking information

How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver products and services
Manage customer accounts
Process payments
Communicate regarding orders and enquiries
Provide customer support
Improve our website and customer experience
Monitor website performance and security
Prevent fraud and misuse
Comply with legal obligations
Send marketing communications where you have consented or where permitted by law

Legal Basis for Processing

We process your personal information under one or more of the following legal bases:

Contract

Where processing is necessary to fulfil an order, provide products or services, or manage your account.

Legitimate Interests

Where processing is necessary for our legitimate business interests, including website administration, fraud prevention, customer service, and improving our products and services.

Legal Obligations

Where processing is required to comply with applicable laws, regulations, tax obligations, or legal requests.

Consent

Where you have given us consent to process your information, such as subscribing to marketing emails or accepting certain cookies.

You may withdraw your consent at any time.

Shopify

Our online store is hosted by Shopify Inc. Shopify provides the e-commerce platform that enables us to sell our products and services.

When you place an order through our website, Shopify may process information including:

Name
Contact details
Billing and delivery addresses
Payment information
IP address
Order details

Shopify stores your data securely and processes information in accordance with applicable data protection laws.

For more information, please review Shopify's Privacy Policy.

Payments

Payments made through our website are processed securely through Shopify's payment infrastructure and authorised payment providers.

We do not store complete payment card details on our own systems.

Payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.

Email Marketing and Mailchimp

If you subscribe to our newsletter or marketing communications, we may use your personal information to send:

Product launches
Promotions and offers
Company news
Seasonal campaigns
Event information

We use Mailchimp, operated by Intuit Inc., to manage our email marketing activities.

Your email address and subscription information may be stored and processed by Mailchimp on our behalf.

You can unsubscribe from marketing emails at any time by:

Clicking the unsubscribe link included in any marketing email; or
Contacting us directly.

Sharing Your Information

We may share your personal information with trusted third parties where necessary, including:

Shopify
Payment processors
Delivery and courier companies
Mailchimp
Website hosting and technical service providers
Professional advisers such as accountants and legal advisers
Fraud prevention and security providers
Government authorities where required by law

We do not sell your personal information to third parties.

International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure suitable safeguards are in place and that your information remains protected in accordance with applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy.

We may retain certain information:

To comply with legal and tax obligations
To resolve disputes
To enforce our agreements
To maintain business records

Order and financial records may be retained for up to seven years in accordance with UK legal and accounting requirements.

Security

We implement appropriate technical and organisational measures to safeguard your personal information against:

Unauthorised access
Accidental loss
Alteration
Disclosure
Misuse

While we take reasonable steps to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of processing
Object to processing
Request transfer of your personal information
Withdraw consent where applicable

To exercise any of these rights, please contact us using the details provided above.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Cookies

Our website uses cookies and similar technologies to:

Ensure website functionality
Remember your preferences
Analyse website traffic and performance
Improve user experience
Support marketing and advertising activities where applicable

You can manage cookie preferences through your browser settings and any cookie consent tools provided on our website.

For further information, please see our Cookie Policy.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page together with the revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us: